The Kielty Way

Quick start: the app in 5 minutes

Every procedure, policy and piece of training for your job, in one place, on your phone or computer.

Open the app and sign in →On a computer? Read the full guide

Your three deadlines

  1. 1Wed, Nov 11Sign in for the first time
  2. 2Fri, Nov 20Read and sign all of your SOPs
  3. 3Mon, Nov 30Finish Team review and email Tanner
Step 1

Sign in

  1. On your phone or computer, go to kieltyway.com
  2. Type your Employee ID. It's in your welcome email.
  3. Type your 4-digit PIN. It's in the same email. Keep it to yourself.
  4. Tap Sign in. That's it. The app keeps you signed in for 30 days.
Forgot your PIN? Ask your manager. They tap Send sign-in next to your name and you get a new one right away.
Put it on your phone like an app. iPhone: open the site in Safari, tap the Share button, then Add to Home Screen. Android: open it in Chrome, tap the ⋮ menu, then Add to Home screen.
The Kielty Way
Welcome back
Employee ID
jsmith
PIN
••••
Sign in ›
Español? Tap Español at the top.
The sign-in screen
Step 2 · due Fri, Nov 20

Read and sign your SOPs

The app already knows your job. It only gives you the SOPs that apply to you.

  1. Open the menu and tap My Training. You'll see every SOP you need, with its due date.
  2. Tap an SOP to open it and read it top to bottom.
  3. At the bottom, check the box "I have read and understand this procedure."
  4. Tap Sign off. Some SOPs have a short quiz first. You need 70% and you can retake it.
  5. Repeat until your training shows 100%.
Do a few a day. Most SOPs take 3 to 5 minutes. Ten a day gets you done early.
☰ My Training
Your required training · 22 of 55 done
Answering the phoneDue Nov 20
Booking a service callDue Nov 20
Safety: laddersSigned
Customer complaintsDue Nov 20
My Training
Inside every SOP

Sign off, or flag a problem

Every SOP looks the same: what it's for, what you need, the steps, and who does what.

  • Something wrong or out of date? Tap Flag an issue with this SOP, type what's wrong, and tap Send. Your manager sees it.
  • Have a question? Use Ask Your SOPs in the menu. Type a question like you'd ask a coworker.
  • Rather read in Spanish? Tap Leer en español on any SOP.
Procedure
Sign off on this SOP
✓ I have read and understand this procedure.
Sign off
⚑ Flag an issue with this SOP
The bottom of an SOP
Step 3 · due Mon, Nov 30

Team review: help us get every SOP right

You do this job every day. You know better than anyone what's right and what's changed. Open Team review from your Home screen, or from the menu under SOP Inbox.

  1. Your SOPs. Every SOP for your job is listed. For each one, tap Looks right or Needs a change.
  2. If it needs a change, type exactly what should change and tap Send. Be specific: "We use ServiceTitan for this now, not paper" beats "outdated."
  3. Software check and suggestions. We already checked every SOP against the software we use today. For each item on your SOPs, pick Yes (make this change), Later, No, or Done. Add a note if you can.
  4. When the bar hits 100%, tap Tell Tanner I'm done. It opens an email to Tanner. Just hit send.
Nothing changes until it's approved. Your changes go to a manager first, so you can't break anything. Speak up.
☰ Team review
Due Monday, November 30
Step 1 · Your SOPs
31 of 55 checked
Booking a service call✓ Looks right
After-hours callsChange sent
Customer complaintsLooks rightNeeds a change
Team review

When you're done

Tap Tell Tanner I'm done in Team review (or email Tanner yourself). He'll set up a time to go through your SOPs with you.

Also in the app

SOP LibraryEvery SOP for your job, by department.
Ask Your SOPsAsk a question, get the answer from our SOPs.
DirectoryExtensions, emails and cell numbers.
Policies & BenefitsHandbook policies, benefits and who to call.
EmergencyWhat to do and who to call, fast.
TasksThings assigned to you, with easy check-off.
Want every detail? Read the full guide (tasks, the library, and more).Stuck? Ask your manager first. Can't sign in at all? Your manager can send you a new PIN in seconds.Sign in now →